The ACGME’s Office of the Ombudsperson functions as an independent, impartial party, and offers a safe space to raise concerns about training-related issues. Discussions with staff members are confidential, unless the concerned party grants permission to discuss issues with other involved parties. Staff members will listen, educate, and, whenever possible, help to locate resources to assist in the resolution of training-related concerns.
The Office of the Ombudsperson offers an opportunity to report issues about residency programs and institutions without impacting their accreditation or Recognition status. Allegations presented to this office may or may not rise to the level of chronic and routine non-compliance with ACGME requirements, but they should be within the scope of the ACGME’s oversight.
If concerned parties have attempted to utilize available resources without finding a resolution, they may contact the ACGME’s Office of the Ombudsperson. A staff member will work with the institution to request an internal inquiry to further explore the issues raised. The institution will be asked to collaboratively create an action plan to address training-related concerns that may be validated through this exploration. The institution will then submit a report detailing the review and the proposed solutions or action plans that may result.
If issues cannot be resolved through the Office of the Ombudsperson, reporting parties may raise allegations of chronic and/or routine non-compliance with the ACGME’s accreditation or Recognition requirements through the formal complaint process.
Please see the FAQs about reporting an issue here.
Before contacting the Office of the Ombudsperson, the parties should attempt to resolve issues by utilizing all of the resources available in the Sponsoring Institution and program, unless there is a valid reason for not doing so.
Parties wishing to report training-related issues are invited to call the Office of the Ombudsperson if they have questions or wish to first discuss the issues or process. Requests for the Office to initiate an internal inquiry, however, should be e-mailed.
The Office of the Ombudsperson must have a way to communicate with concerned parties. Anonymous e-mails are accepted, but the ability to respond and create dialogue is essential.
Be sure to include the following:
To submit an issue, e-mail firstname.lastname@example.org.