A formal complaint pertains to chronic and routine non-compliance with ACGME Institutional, Program, and/or Recognition Requirements.
Sponsoring Institutions and their programs that are accredited by the ACGME are expected to comply with the ACGME’s applicable Institutional, Program, and/or Recognition Requirements. The ACGME and its Review Committees address only matters regarding non-compliance with ACGME accreditation requirements. Formal complaints should, therefore, allege violations of ACGME requirements. Complaints may affect the accreditation and/or Recognition status(es) of the Sponsoring Institution and/or program.
Through its formal complaint process, the ACGME will investigate potential non-compliance with accreditation and/or Recognition requirements that relate to program quality. The ACGME does not adjudicate disputes between individual persons and Sponsoring Institutions or residency or fellowship programs regarding matters of admission, appointment, contract, credit, discrimination, promotion, or dismissal of faculty members, residents, or fellows.
Please see the FAQs about reporting an issue here.
Before submitting a complaint, the complainant should use all the resources available in the Sponsoring Institution and program, unless there is a valid reason for not doing so.
Anyone who has evidence of non-compliance with accreditation or recognition requirements by a Sponsoring Institution or program can submit a complaint to the ACGME Office of Complaints. Such complaints must be submitted in writing and bear the name and address of the complainant(s). Allegations of non-compliance that occurred prior to the current and preceding residency/fellowship year should not be submitted.
Complaints are submitted through an online form. Before submitting a complaint:
Formal complaints must be submitted using this form. The ACGME does not accept complaints submitted via phone, email, mail, or fax. The Office of Complaints will answer process-related questions via email at email@example.com.