Non-Compliance Report FAQs
| Question 1: |
How does the ACGME review and use non-compliance reports? |
| Answer 1: |
Non-compliance reports serve as additional information that may inform the ACGME’s accreditation and/or recognition function. The ACGME accredits and recognizes US residency and fellowship programs and their Sponsoring Institutions based on determination of substantial compliance with the applicable accreditation standards (the Institutional and Program Requirements) and recognition standards (the Recognition Requirements). Accredited and recognized residency and fellowship programs are monitored for substantial compliance with the relevant requirements by Review and Recognition Committees, comprised of volunteer physicians, including at least one resident/fellow representative, as well as a non-physician public member. The Review and Recognition Committees receive information on accredited and recognized programs or institutions within their purview and make accreditation or recognition status decisions. When a non-compliance report is submitted, the ACGME reviews it along with other available information to determine if it is relevant to include in the information base considered when making an accreditation or recognition decision about the program or Sponsoring Institution. If the report is judged to be relevant to accreditation or recognition, the ACGME invites the program director and/or the designated institutional official (DIO) to respond to the allegations of non-compliance. The appropriate ACGME Review or Recognition Committee then reviews the report, the response, and other available information to determine if the alleged non-compliance has been adequately addressed. If not, next steps are determined, which may include a site visit. If a site visit is conducted, Accreditation Field Representatives write a report summarizing the data collected during the visit. The ACGME will consider the Site Visit Report in its assessment of whether the program or Sponsoring Institution is in substantial compliance with the applicable ACGME requirements and the resulting accreditation or recognition decision. |
| Question 2: |
What are appropriate allegations to include in a non-compliance report to the ACGME? |
| Answer 2: |
Allegations of significant and widespread non-compliance with specific accreditation or recognition standards (“requirements”), usually manifest by multiple lapses or occurrences, are appropriate to report to the ACGME. Reporters should use all available internal mechanisms to report and address concerns before filing a report with the ACGME. Allegations should have occurred within the current or immediately preceding academic year. View this video module for more detailed information before submitting a non-compliance report. |
| Question 3: |
Where can one find the accreditation standards (“requirements”)? |
| Answer 3: |
Program Requirements documents can be found on each specialty’s section of the ACGME website, accessible from the “Specialties” menu at the top of the website. A link to the Institutional Requirements can be found under the “Institutions” listing in the “Programs and Institutions” menu at the top of the website. The Osteopathic Recognition Requirements can be found on the Osteopathic Recognition web page, under the “Requirements and FAQs” heading. Potential reporters are encouraged to review the accreditation or recognition standards to better understand the ACGME’s scope and help frame allegations of non-compliance. Questions about requirements or requests for clarification should be directed to a staff member for a Review or Recognition Committee, whose contact information can also be found on each specialty’s section under “Contact and Support” on the “Overview” tab. |
| Question 4: |
What types of allegations are not appropriate to report to the ACGME and generally outside of the ACGME’s scope? |
| Answer 4: |
The ACGME does not adjudicate individual disputes or intervene in matters such as dismissal/reinstatement, employment or academic disputes, academic appeals, remediation or probation decisions, content of evaluations, content of verification of training documentation, resident and fellow selection, The Match®, personnel decisions (e.g., removing individuals from roles), funding, or salaries/benefits. View this video module for more detailed information before submitting a non-compliance report to better understand matters that fall outside of the ACGME’s organizational scope. |
| Question 5: |
If allegations are not appropriate to report to the ACGME, what resources might be available to help address the issue within an institution, program, or another organization? |
| Answer 5: |
Review this list of potential resources. |
| Question 6: |
Does the ACGME accept anonymous non-compliance reports? |
| Answer 6: |
No, those reporting alleged non-compliance must provide the ACGME with their accurate name and contact information. |
| Question 7: |
Will the ACGME keep a reporter’s identity confidential if they file a non-compliance report? |
| Answer 7: |
Per its policies, the ACGME will take steps to keep a reporter’s identity confidential unless confidentiality is specifically waived. The ACGME will not share a reporter’s identity without the reporter’s consent. |
| Question 8: |
Will the ACGME share what action was taken or the outcome of a non-compliance report? |
| Answer 8: |
Consistent with its confidentiality policies, the ACGME cannot share actions taken by the organization or specific information regarding accreditation or recognition decisions, citations, or correspondence between the ACGME and a program or Sponsoring Institution. |
| Question 9: |
Will a reporter be notified about the status of their non-compliance report? |
| Answer 9: |
Reporters receive confirmation of receipt with outlined next steps upon submission. The ACGME will communicate when the report is filed (i.e., when an allegation letter has been sent to the program director and/or designated institutional official) and/or when the process has reached a final conclusion and the report is closed. Program and Sponsoring Institution accreditation and recognition statuses and site visit dates can be viewed in ACGME Cloud | Analytics by clicking the “Institution and Program Finder” button on the Explore Public Data page. Due to the intensive review process and the accreditation and recognition cycle, closure of a report may not occur for many months after its submission. |
| Question 10: |
How are non-compliance reports submitted? |
| Answer 10: |
Non-compliance reports must be submitted through the ACGME’s online form. The ACGME does not accept non-compliance reports via phone, email, mail, or fax. |
| Question 11: |
How does someone contact the ACGME with questions about the non-compliance reporting process? |
| Answer 11: |
Questions regarding the non-compliance report process should be sent by email to NCR@acgme.org. Staff members will respond to process-related questions via email. For documentation purposes, questions about non-compliance reporting processes must be submitted in writing. |
| Question 12: |
Does the ACGME issue statements or comment on non-compliance reports or allegations involving accredited Sponsoring Institutions and programs? |
| Answer 12: |
No. The ACGME does not issue public statements related to non-compliance reports involving specific Sponsoring Institutions or programs. Reasons behind accreditation or and recognition decisions are confidential between the ACGME and the accredited/recognized institutions and programs. Program and Sponsoring Institution accreditation and recognition statuses and site visit dates can be viewed in ACGME Cloud | Analytics by clicking the “Institution and Program Finder” button on the Explore Public Data page. |
| Question 13: |
Does the non-compliance reporting process address urgent matters? |
| Answer 13: |
No. A non-compliance report helps inform the ACGME’s accreditation function and is not meant to address urgent matters. For urgent matters, consider other potential resources for reporting within the program, Sponsoring Institution, or another appropriate avenue. |
| Question 14: |
What happens to residents/fellows if a program or institution loses ACGME accreditation or closes? |
| Answer 14: |
If the ACGME withdraws accreditation, or accreditation is voluntarily withdrawn, all residents/fellows who are unable to satisfy requirements for program completion by the effective date of withdrawal must be provided with assistance in their efforts to continue their education in other ACGME-accredited programs. The ACGME requires that the Sponsoring Institution ensure assistance to residents/fellows who are displaced by program closures, as noted in the ACGME Policies and Procedures and the ACGME Institutional Requirements. Although rare, if a program is reestablished at the institution before the effective date of withdrawal, it is possible the residents/fellows could transfer into that new program at the same institution. Other programs may request temporary complement increases from the ACGME to facilitate acceptance of residents/fellows transferring from closing programs. The ACGME is not involved in determining funding for displaced resident/fellow positions. Residents and fellows should direct questions about program and institutional accreditation decisions and status, including closures, to their designated institutional official (DIO) and program leadership. |